Legal
Privacy Policy
Effective Date: To be updated upon publication
1. Introduction
Detasys ("Detasys", "Company", "we", "our", or "us") respects your privacy and is committed to protecting information entrusted to us.
This Privacy Policy explains how information is collected, used, processed, stored, disclosed, retained, and protected when you access or use:
- DETA ERP
- DETA Utility
- DETA Clinic
- Websites operated by Detasys, including detasys.com
- Mobile applications
- APIs and integrations
- Cloud-hosted (SaaS) services
- On-premise software deployments
- Customer support services
- AI-assisted features and related services
This Privacy Policy applies to free services, trial services, subscription services, licensed software offerings, implementation services, support services, and future products and services provided by Detasys.
By accessing, installing, registering for, subscribing to, or using any Detasys product or service, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending upon the products and services used, we may collect and process:
Account Information
- Name
- Email address
- Mobile number
- Organization name
- Department
- User role
Business and Operational Information
- Customer records
- Vendor records
- Employee records
- Visitor records
- Inventory records
- Financial records
- Uploaded documents
- Reports and analytics
Healthcare-Related Information
DETA Clinic may process healthcare-related information entered by authorized healthcare providers, clinics, pharmacies, and their staff.
Such information may include patient registration details, appointments, prescriptions, clinical notes, treatment records, billing information, and other healthcare-related records entered into the Software.
Detasys acts solely as a technology service provider and does not determine diagnoses, treatments, prescriptions, medication suitability, healthcare decisions, or clinical outcomes.
Healthcare providers and pharmacies remain responsible for obtaining any permissions, notices, authorizations, or consents required for information entered into the Software.
Technical Information
- IP address
- Device information
- Browser information
- Login history
- Usage logs
- Security logs
- Error reports
3. AI-Assisted Features
- Certain features may utilize artificial intelligence, machine learning, speech recognition, natural language processing, automated summarization, recommendation systems, reporting technologies, transcription services, or similar technologies.
- Information submitted to AI-assisted features may be processed by technology service providers solely for the purpose of delivering the requested functionality.
- Unless otherwise expressly stated in a separate written agreement, information submitted through AI-assisted features is processed solely for providing the requested service and is not intentionally submitted by Detasys for training public artificial intelligence models.
- AI-generated outputs may contain inaccuracies, omissions, transcription errors, recommendation errors, interpretation errors, or outdated information.
- Users remain solely responsible for reviewing and validating all AI-generated outputs before relying upon them.
4. How Information Is Used
Information may be used to:
- Create and manage accounts
- Deliver software services
- Generate reports and analytics
- Enable AI-assisted features
- Provide customer support
- Improve performance and functionality
- Maintain security
- Prevent misuse and fraud
- Comply with applicable laws, regulations, notifications, rules, directives, and legal requirements in force from time to time
5. Information Entered by Organizations
Organizations using Detasys products are responsible for obtaining all permissions, notices, authorizations, and consents required for information entered into the Software.
Detasys processes such information solely for the purpose of providing requested services.
6. Information Sharing
Detasys does not sell personal information.
Information may be shared with:
- Authorized users within an organization
- Technology service providers
- Cloud and infrastructure providers
- Professional advisers
- Government authorities where legally required
7. Data Security
Detasys implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage can guarantee absolute security.
8. Data Retention
Information may be retained for operational, contractual, legal, audit, security, compliance, and dispute resolution purposes.
Following cancellation or termination of services, Customer Data may remain available for up to thirty (30) days for export or retrieval.
After such period, Detasys may permanently delete, anonymize, archive, or otherwise dispose of information in accordance with operational requirements.
10. Privacy Requests and User Rights
Subject to applicable requirements and reasonable verification procedures, individuals may request:
- Access to information relating to them
- Correction of inaccurate information
- Updating incomplete information
- Deletion of information where appropriate
Detasys may request reasonable verification of identity before processing such requests.
11. Data Export Requests
Customers may request export of Customer Data in available formats before cancellation or termination of services.
Data export requests may be subject to technical limitations, security verification procedures, and applicable contractual obligations.
12. Changes to this Privacy Policy
Detasys may update this Privacy Policy from time to time.
Updated versions become effective upon publication on detasys.com.
13. Contact and Grievance
Detasys
Email: support@detasys.com
Address: Ghaziabad, Uttar Pradesh, India
For privacy-related questions, requests, complaints, or grievances, please contact us using the details above.